Protecting Personal Information Policy
We, Nihonkai Consultant Co., Ltd. fully understands the importance of protecting personal information, and is aware of our responsibility in ensuring the thorough protection of personal information. In order to provide our customers security and trust, we has established the following policies and also has ensured that our employees are fully aware of the importance in protecting personal information. In addition, our policies do not apply only to personal information of individuals, but also cover the information of corporations and organizations.
1. Compliance with Laws and Regulations
To protect personal information, our company will comply with the Personal Information Protection Law, each ministry’s guidelines, and other related laws and regulations.
2. Personal Information
We establish a system for the protection of personal information in accordance with the business conditions, and handle personal information appropriately and carefully in accordance with the rules.
（１）How We Obtain Personal Information
When acquiring personal information, we clearly state the purpose of obtaining those personal information and we obtain it using lawful and fair means, such as through our website, application form, and orally. In some cases, it may be obtained from a service provider or a joint user, or in conjunction with the succession of business due to a merger or other reasons. In addition, we might record calls to accurately and fully understand orders, opinions, requests, inquiries from the customers, and also to improve future services.
（２）How We Use Personal Information
We strictly manage personal information and use the information only within the necessary scope, and only when permitted by the individual, unless otherwise required by law. If the personal information is to be provided to a third party, the purpose of use etc. will be specified.
3. Measures for Safety Management
（１）We provide training for employees to implement necessary security management measures to ensure the proper handling of personal information.
（２）We may give the management of all or part of the handling of personal information in sales and reception of various products and services, after-sales services, fee-related services, marketing services and other services, to a third party. In this case, we properly select those that are qualified to handle personal information, and properly specify security management measures, confidentiality, re-consignment conditions and other matters related to the handling of personal information in the consignment contract, and conduct appropriate supervision.
4. Continual Improvement of Personal Information Protection Management System (Compliance Program)
We will continuously review and improve our personal information protection management system (compliance program) to keep it in the best condition.
Personal Information Management
1. Handling of Personal Information
（１）Any information acquired through our share cycling service, we handle by lawful and fair means, and take necessary prevention not to leak, lose or damage it.
2. Purpose of Use of Personal Information
（１）The personal information described in (2) below will be handled to the extent necessary to achieve the following purposes of use. We may use personal information for the purposes described in １．（１）above even after the contract for the service with the customer is terminated.
|Purpose of Use||Details|
|①For providing and protecting our services, providing after service, calculating and billing of usage fees, and other business- related operations||Refer to (2) ①~⑥ below|
|②For our and affiliated partners’ (including third-party providers and joint users of personal information) products, services, campaigns, events, etc. (including advertisements), and products incidental to services, campaigns, etc. Also for sending out products and premiums during campaigns and services||Refer to (2) ①②④ below|
|③For responding to opinions, requests, inquiries, etc.||Refer to（２）①～⑥ below|
|④For research of our service usage, creating various measures to improve customer satisfaction and understanding the effectiveness of the measures, information collection for research of products/service planning, information collection for improvement of service quality, etc.||Refer to（２）①～⑥ below|
|⑤For preventing abnormal renting, misusing and nonpayment, and also for the investigation of these type of incidents||Refer to（２）①～⑥ below|
（２）We use the following personal information for the purposes described in (1) above.
|①Personal information such as name, address, birthday etc.||Name/address/birthday/phone number/email address/information written on identification documents such as driver’s license and passport|
|②Personal information on renting plan||Information on renting plan such as plan type/date of renting/information on usage fee such as billing amount and payment status|
|③Personal information on payment||ayment method/credit card number / IC card information, etc.|
|④Personal information on the services that are applied for||Usage history of each service/information on questionnaire, surveys, etc.|
|⑤Personal information on others||Information received along with the provision of various services, such as application reception history, opinions, requests, inquiries, etc.|
|⑥Information on location||Bicycle is equipped with GPS to obtain information on location, travel route etc.|
（３）The personal information handled by us, entrusted by other businesses will be handled within the scope necessary for carrying out the work.
（４）If any of the situation below happened, we may use personal information for purposes other than the purpose of use explained above, while giving maximum consideration to the rights and interests of the person
①When required by law.
②When it is necessary to protect the life, body or property of the individual, but it is difficult to obtain the consent of that individual.
③When it is particularly necessary to improve public health or promote the sound development of children but it is difficult to obtain the consent of that individual.
④When it is necessary for a national institution, a local public entity, or a person commissioned by the government to use the information in order to carry out something that is legally approved, but there is a possibility the consent of that individual will affect the result.
（５）We provide various compensation services for accidents and other incidents that occur during the provision of services. We may provide you with the following information:
①Personal information provided by third parties: Personal information described in (2) ①, ②, ④, ⑤, ⑥ above
②Third party provider: Insurance company designated or contracted by us
③Purpose of use provided by third parties: To provide various compensation services for accidents etc. that occurred during the provision of services
（６）Regardless of the details in (1) to (5) above, if we conclude that the situation falls under any of the following items, we will transfer personal information to the third party while giving maximum consideration to the rights and interests of the individual.
①When consent is obtained from the person.
②When required by law.
③When it is necessary to protect the life, body or property of a person but it is difficult to obtain the consent of that individual.
④When it is particularly necessary to improve public health or promote the sound development of children, but it is difficult to obtain the consent of that individual.
⑤When it is necessary for a national institution, a local public entity, or a person commissioned by the government to use the information in order to carry out something that is legally approved, but there is a possibility the consent of that individual will affect the result.
3. Joint Use
（１）Personal information subject to joint use
（２）2. (2) Personal information described in ①～⑥ above
Nihonkai Consultant Co., Ltd.
NTT DOCOMO, INC.
DOCOMO BIKESHARE, INC.
（４）Manager of the personal information described above
Nihonkai Consultant Co., Ltd.
4. Disclosure and Correction of Personal Information
（１）We accept inquiries/requests about the renting plan customers chose or about correction regarding personal information, at the head office. In case of inquiries by customer through a representative, the representative must be approved by the customer themselves.
（２）We will respond promptly to any requests from a customer (or the representative) to disclose personal information about the customer, the management will respond promptly.
（３）We will respond promptly to any requests from the customer (or his / her representative) for correction of personal information (correction, addition or deletion, suspension of use, or suspension of provision to a third party) from the customer (or his / her representative). In this case, if the content of the personal information pertaining to the request is not true or if it is deemed that the handling of the personal information is inappropriate, we will make corrections without delay. In addition, if a request for correction etc. is made, we may not make any corrections that are against the laws and regulations.
（４）We will respond promptly to any requests to correct personal information (the person itself or the representative).
5. Collection and Use of Access Logs
6. Consultation Regarding Personal Information
Personal Information Consultation Team
〒920-0852 3-2 Konohana-machi, Kanazawa, Ishikawa
Kanazawa City Share Cycle Machi-nori Head Office
・Our email address